Order Cancellation

How Can I Cancel My Order?

You can cancel your order directly from your confirmation email within 1 hour. Just scroll to the “Changed Your Mind?” section and follow the steps. If it’s been over 60 minutes, please email Tongliindustrial@outlook.com, and we’ll assist you with alternative options.

I Accidentally Canceled My Order, Can I Continue It?

If you’ve canceled your order but still want it, the best option is to place a new order. If you need any help, reach out to us at Tongliindustrial@outlook.com.

I’m Not Sure If My Order Was Canceled. Can You Confirm It?

If you canceled your order via the link in the confirmation email, you should receive a second email confirming the cancellation. If you haven’t received it, contact us at Tongliindustrial@outlook.com (include your original order number), and we’ll check the status for you.

I Don’t See the Option to Cancel My Order. How Can I Cancel It?

If your order includes a gift card, please email Tongliindustrial@outlook.com with your order number and cancellation request, and we’ll assist you.

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Dedicated 24/7 Support
Phone:852 96442639
Email: Tongliindustrial@outlook.com
Company Name：HONG KONG TONG LI INDUSTRIAL LIMITED
Address:UNIT 89,3/F., YAU LEE CENTRE,NO.45 HOI YUEN ROAD,KWUN TONG,HONG KONG